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Comprehensive privacy notice
Last updated: 10/06/2026
Identity and address of the data controller
[LEGAL NAME OF THE BUSINESS OWNER], trading as Ferroni Traveling (“Ferroni Traveling”), with offices at Distrito Sonata, P. Sinfonía, Local 39, Lomas de Angelópolis II, 72830, Puebla, Mexico, is responsible for processing your personal data under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties and other applicable regulations.
For any matter related to this notice, write to info@ferronitraveling.com or call +52 222 231 8564.
Personal data we collect
We collect your data when you give it to us directly through this website, WhatsApp, email, phone or at our office. Depending on the service you request, we may process:
- Identification and contact details: full name, email, phone or WhatsApp number and city of residence or departure.
- Trip details: destinations of interest, dates, number of travellers, type of trip, estimated budget and preferences.
- Data needed to book and issue services: date of birth, nationality, passport or official ID number, visas and details of travel companions.
- Billing and payment data: tax ID, billing address and the information needed to process payments. We do not store full card details on this website.
Sensitive data: only if you choose to share it, we may process information about health, mobility, allergy or dietary needs, solely to request the corresponding arrangements from suppliers. We will ask for your express written consent to process it.
Data of minors: the data of travelling minors is processed only with the consent of the parent or guardian who provides it.
Purposes of processing
Primary purposes, required to provide our services:
- Responding to your information and quote requests.
- Contacting you through your preferred channel (WhatsApp, email or phone).
- Designing your itinerary and booking flights, hotels, transfers, tours, cruises, insurance and other travel services.
- Issuing tickets, vouchers, receipts and invoices.
- Assisting you before, during and after your trip.
- Complying with legal, tax and contractual obligations.
Secondary purposes, not required for the service but which help us serve you better: sending you offers, news and travel ideas, and carrying out satisfaction surveys.
If you do not want your data used for secondary purposes, let us know at any time by writing to info@ferronitraveling.com with the subject “Secondary purposes”. This will not affect the services you book with us.
Data transfers
To provide the services you book, we need to share your data with travel suppliers in Mexico and abroad, such as airlines, hotels, tour operators, cruise lines, car rental companies and insurers. These transfers are necessary to fulfil our contract with you and therefore do not require your consent.
We may also disclose your data to competent authorities when required by law or by an authority’s order (for example, immigration or tax authorities).
Ferroni Traveling does not sell or rent your personal data.
ARCO rights and withdrawal of consent
You have the right to Access your data, Rectify it if inaccurate, Cancel it when you consider it is no longer needed for the purposes described, and Object to its processing for specific purposes (ARCO rights). You may also withdraw your consent, except where processing is required to fulfil an existing obligation.
To exercise these rights, send a request to info@ferronitraveling.com including:
- Your full name and a way for us to send you our reply.
- A copy of your official ID or, where applicable, documents proving legal representation.
- A clear description of the data and the right you wish to exercise.
- Any document that helps us locate your data.
We will reply within the time limits set by law, through the same channel we receive your request.
Options to limit use or disclosure
You may also register with the Public Registry to Avoid Advertising (REPEP) of Mexico’s Federal Consumer Protection Agency to stop receiving telephone advertising, or ask us at any time to stop sending you promotional communications.
WhatsApp and other third-party channels
If you contact us via WhatsApp, the information you share on that platform is also subject to its provider’s privacy policies. We recommend not sending identity documents or full bank details by chat; when needed, we will give you a secure way to do so.
Cookies and similar technologies
This website may use cookies and similar technologies to work properly, remember your preferences (such as language) and obtain general browsing statistics. [ADJUST ACCORDING TO THE ANALYTICS OR ADVERTISING TOOLS INSTALLED.] You can disable them in your browser settings, although some features of the site may be affected.
Security of your data
We apply administrative, technical and physical security measures to protect your data against damage, loss, alteration, destruction or unauthorised use, access or processing. Only staff who need your data to serve you have access to it.
Changes to this notice
This notice may change due to legal updates, changes to our services or to our privacy practices. Any changes will be published on this website, showing the date of the latest update.
If you believe your right to personal data protection has been violated, you may contact the competent authority, currently Mexico’s Secretaría Anticorrupción y Buen Gobierno.
The Spanish version of this notice prevails in case of any discrepancy.
Questions about your data: info@ferronitraveling.com